Admissions Open for 2026 Batchโœจ 100% Placement Guarantee๐Ÿ’ผ Pay ONLY After You Get Placed๐Ÿ”ฅ Up To 41 LPA Highest Package
Admissions Open for 2026 Batchโœจ 100% Placement Guarantee๐Ÿ’ผ Pay ONLY After You Get Placed๐Ÿ”ฅ Up To 41 LPA Highest Package
Admissions Open for 2026 Batchโœจ 100% Placement Guarantee๐Ÿ’ผ Pay ONLY After You Get Placed๐Ÿ”ฅ Up To 41 LPA Highest Package
Admissions Open for 2026 Batchโœจ 100% Placement Guarantee๐Ÿ’ผ Pay ONLY After You Get Placed๐Ÿ”ฅ Up To 41 LPA Highest Package
HomeCoursesMajor Incident Manager
90 Days ยท Live Training + Real Projects

Major Incident Management Certification

Master the art of handling high-pressure IT incidents. Learn to coordinate between technical teams and stakeholders to restore services swiftly.

ServiceNowJiraPagerDutyMicrosoft Teams
View Syllabus
Major Incident Manager
90 Days Intensive
  • 90 Days Live Training
  • Mentor-led Batches
  • Industry Certificate
  • 100% Placement Support
  • Pay Only After Placement
Chat on WhatsApp
1500+
Students Placed
41 LPA
Highest Package
450+
Hiring Partners
90 Days
Intensive Training
About This Course

Why Choose Major Incident Manager?

  • High-demand role in Enterprise IT and Managed Services.

  • Develop leadership skills in high-stakes environments.

Industry Relevance

Why Major Incident Manager Matters

1

Critical role in minimizing business downtime and financial loss.

2

Ensures professional handling of major service disruptions.

3

Bridging the gap between technical resolution and business expectations.

Curriculum Highlights

Skills & Tools You'll Master

ServiceNow
Jira
PagerDuty
Microsoft Teams
ITIL
Communication
SLA
Full Curriculum

Course Modules

6 comprehensive modules crafted by industry experts to make you job-ready.

Fundamentals of ITSM and ITIL 4
Defining Incidents vs Major Incidents
Service Level Agreements (SLAs) and Priority Matrix
Initial Assessment and Identification
Command and Control Structure
Establishing the Technical Bridge
Internal vs External Communication Plans
Executive Briefing during Outages
Managing Expectations under Pressure
Facilitating Technical Swarming
Conflict Resolution on the Bridge
Documenting Actions and Timelines
Facilitating PIR (Post-Incident Review)
Root Cause Analysis (RCA) Frameworks
Continuous Service Improvement (CSI)
Advanced ServiceNow MIM Module
PagerDuty and On-call Scheduling
Messaging Platforms Integration (Teams/Slack)
Career Outcomes

Job Roles After Completion

Our graduates are working at top MNCs and product companies across India and the globe.

Major Incident Manager
Service Delivery Manager
Incident Response Lead
Zero Upfront Fee

Ready to Start Your Major Incident Manager Journey?

Join hundreds of students who already transformed their careers. Enroll today โ€” pay only after you get placed.

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